Frequently Asked Questions

Most frequent questions and answers

  • How long should I wait before placing my order?

    You should place your order as soon as you know that you’re having a party. We operate on a "first come, first served" basis, ensuring your desired rental items are reserved for your special occasion.

  • Can I purchase your products?

    No. Lux Event Rentals operates as an event rental service provider, not a product seller.

  • What areas do you service?

    Currently, we are based in New Orleans, Louisiana and are only able to accommodate event locations within a 3-hour radius.

  • Do you have a minimum order amount?

    To avail our services for your event, the minimum order value should be $150, ensuring a satisfactory range of rental items for your gathering.

  • Do you require a downpayment to reserve an order?

    Yes. 50% non-refundable down payment is required to secure the rental for your special occasion.

  • When is the final payment due for my order?

    Full payment is due 7 days before your event date. We will be submitting an Invoice reminder through e-mail.

  • Does the delivery and pickup fee include setup of rentals?

    No, setup is not included. However, we will leave the rentals in a convenient location at the venue to make setting up easier for the client.

  • Once I place my order can I make any changes?

    Clients may only add or exchange items (provided that it's available and that the total cost of rental should match or is higher than the original cost) to the order, subject to the same terms, once a reservation has been confirmed.

  • If some items are broken/damaged during my event, will I get charged?

    While we acknowledge that accidents can occur, if a substantial number of items are returned in a broken or damaged condition, we are inclined to charge the customer.

  • How much is the delivery and pickup fee?

    The delivery & pickup fee starts at $50 for event locations in New Orleans and nearby areas.

    Once the order is placed and the event location is not within our local range, an additional pricing will be discussed and charged.

  • Will you deliver a few days before so I can have time to prepare?

    No. We only deliver and pickup the same day of the event. Our rental rates are "per same day basis".

  • What time will you deliver and pickup my order?

    Delivery is set 2-3 hours before your event starts. Pickup is 15-30 minutes after your event. Deliveries and pickups are scheduled between 9:00 AM and 12:00 AM (midnight). If you require services outside of these hours, a $175 fee will be charged accordingly.

  • Do you allow self pickup of orders?

    No, we do not allow self-pickup for our rentals. Our dedicated team is responsible for the delivery and pickup of items to your venue.

  • Can I walk-in to your showroom/warehouse during business hours?

    For safety reasons, we are currently not permitting walk-ins to our showroom/warehouse due to ongoing renovations.

  • Will you come on-site for consultations?

    No, at this time, Lux Event Rentals does not offer on-site consultations.

  • Is your question not listed here? No worries, just let us know!

    Please send us an email to or simply complete our contact us form.

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