Policy


PAYMENTS, DEPOSITS AND FEES

Fifty percent (50%) of the rental amount (which is considered as deposit) is required to secure your reservation for our rental items. Deposits are nonrefundable, regardless of the reason of cancellation. The remaining balance must be paid 7 days prior to the event.

We will try our very best to work with you in the event of unforeseen cancellations. However, all payments are nonrefundable, regardless of the reason. Clients are subject to a company store credit for up to 6 months from the original event date unless otherwise stated.

Any reservation booked within 2 days prior to the event date is subject to late booking fees. Late booking fee starts at $50. 

 

PLACING OF ORDER
There are 2 options given when placing an order. 
1. "YES" - which means that you are paying the item in "FULL".
2. "NO" - which means that you are only paying the "50% DOWNPAYMENT" required in order to reserve the item. If this option is chosen, you will receive an Invoice for your outstanding balance which should be settled atleast 7days before the event. 

 

AVAILABILITY OF ITEMS
Please contact us first before placing a reservation of any rental items to confirm availability. Our website doesn't show the availability of the products based on the Event Date you are inputting in the form. We are manually confirming the availability of each item on the particular date. 

In an event that a client books a specific item that is unavailable, any replacement item will still be price regularly. No discount should be given regardless. 

 

CHANGES TO ORDER
STORE CREDIT. DEPOSITS ARE NON-REFUNDABLE AFTER RESERVATION.

Customer may ONLY add or exchange items (provided that it's available) to the order, subject to the same terms, once a reservation has been confirmed. Customer acknowledges that any changes to order is subject to store credit and will be held on file for 6 months from when the original order was placed.

No changes can be made on all orders 48 hours prior to the rental date.

For the Drop-off and Pickup Time, changes can be requested (prior to availability) if the event date is atleast a week before. Any request here after will constitute a $25 fee. 

 

CANCELLATION OF ORDER
No order shall be cancelled atleast 2 weeks prior to the event date. Deposits made will be forfeited in the event that cancellation is made. Note that we are reserving the rental items solely for you on your specified event date.

 

RENTAL SALE
In an event of a Rental Sale, a discount code will be provided (if not automatic discount). Customer strictly needs to input the discount code before checking out on our website in order to avail the discount. If the code was not inputted prior to payment, no discount will be applied. Lux Event Rentals will also not be refunding the payment. More so, that we cannot add the code on.

No changes can be made to an order especially the date of the event. If a customer would like to change or add an item to the order after the period of sale is ended, all products shall be paid in Full Price.

Store Credits cannot be used as a booking payment during the sale especially the given complimentary store credits. You may used it to settle your balances if any, or for additional items you added on regular prices.

 

DELIVERY & PICKUP
We only deliver and pickup items on the day of the event. Self Pick-up of orders is strictly not allowed. We have a delivery team and trucks who takes care of it. 

The shipping rate shown at checkout worth $50 is for roundtrip delivery and pickup, based on delivery during normal business hours within local range of our New Orleans warehouse.

Delivery outside of normal business hours, during smaller time windows, or outside of our local delivery area is available at an additional charge. Delivery is a door to door service, and this cost does not include setup or placement of the items.

Once the order is placed and the event location is not within our local range, an additional pricing will be discussed to you, if needed.

Fees are below: 
$90 - Laplace, Slidell Area
$150 - Other locations up to 1 hour out 
$200-$225 - Baton Rouge Area (other locations up to 2 hours out) | Minimum Order: atleast $700 cost of rentals
$325-$350 - Lafayette Area  (other locations up to 3 hours out) | Minimum Order: atleast $1,200 cost of rentals
 

ABOUT PRICING
Prices shown on this website reflect rental rates for single day events in the New Orleans metro area. Rates for events in other locations or longer periods may be higher. Although every effort has been made to ensure accurate pricing, Lus Event Rentals LLC reserves the right to change pricing at any time.

 

ABOUT TAX
The website uses the New Orleans sales tax rate of 10% as an estimation. The sales tax applied to your final order will reflect the rate of the Parish where the delivery is made.