PAYMENTS, DEPOSITS AND FEES

Fifty percent (50%) of the rental amount (which is considered a deposit) is required to secure your reservation for our rental items. Deposits are non-refundable, regardless of the reason for cancellation. The remaining balance must be paid 7 days prior to the event.

We will try our very best to work with you in the event of unforeseen cancellations. However, all payments are nonrefundable, regardless of the reason.

Any reservation booked within 2 days prior to the event date is subject to late booking fees. The late booking fee starts at $50. 

All rentals are rented per event. If you need the rental(s) the next day that will require another booking.

PLACING OF ORDER
There are 2 options given when placing an order. 
1. "Full Payment" - which means that you are paying the item in "FULL".
2. "Down Payment " - This means that you are only paying the "50% DOWNPAYMENT" required in order to reserve the item. If this option is chosen, you will receive an Invoice for your outstanding balance which should be settled atleast 7days before the event. 

 

AVAILABILITY OF ITEMS
Please contact us first before placing a reservation for any rental items to confirm availability. Our website doesn't show the availability of the products based on the Event Date you are inputting in the form. We are manually confirming the availability of each item on the particular date. 

In the event that a client books a specific item that is unavailable, any replacement item will still be price regularly. No discount should be given regardless. 

 

CHANGES TO ORDER
STORE CREDIT. DEPOSITS ARE NON-REFUNDABLE AFTER RESERVATION.

Customers may ONLY add or exchange items (provided that it's available and that the total cost of rental should match or is higher than the original cost) to the order, subject to the same terms, once a reservation has been confirmed.

No changes can be made on all orders 48 hours prior to the rental date.

For the Drop-off and Pickup Time, changes can be requested (prior to availability) if the event date is atleast a week before. Any request hereafter will constitute a $25 fee. 

 

CANCELLATION OF ORDER
Once an order has been placed and a deposit has been made, it cannot be canceled or refunded for any reason. The deposit serves as a confirmation of your reservation, and by canceling, you are forfeiting your reservation of the rental items.

However, we understand that unforeseen circumstances may arise, such as natural disasters, accidents, or other fortuitous events. In such cases, we will try our best to work with you to come to a satisfactory resolution. Depending on management's approval, you may be offered a company store credit for the amount paid towards the original booking, which will be held on file for 6 months or unless otherwise stated.

We kindly advise you to carefully consider your rental needs and schedule before placing your order. Please keep in mind that the rental items are being reserved solely for your specified event date, and canceling without any valid reason may leave us with unused rental items that could have been used by another customer.

RENTAL SALE
In an event of a Rental Sale, a discount code will be provided (if not automatic discount). Customer strictly needs to input the discount code before checking out on our website in order to avail the discount. If the code was not inputted prior to payment, no discount will be applied. Lux Event Rentals will also not be refunding the payment. More so, that we cannot add the code on.

No changes can be made to an order especially the date of the event. If a customer would like to change or add an item to the order after the period of sale is ended, all products shall be paid in Full Price.

Store Credits cannot be used as a booking payment during the sale especially the given complimentary store credits. You may used it to settle your balances if any, or for additional items you added on regular prices.

 

DELIVERY & PICKUP

We only deliver and pick up rental items on the day of the event. Self-pickup of orders is strictly not allowed. Our professional delivery team and trucks handle all deliveries and pickups to ensure the safe transport of our rental items.

The standard shipping rate shown at checkout of $50 covers round-trip delivery and pickup during normal business hours within our local delivery area from our New Orleans warehouse.

Delivery outside of normal business hours, within smaller delivery time windows, or outside of our local delivery area is available for an additional charge. Delivery is a door-to-door service and does not include setup, installation, or placement of rental items unless otherwise agreed upon.

Once an order is placed, if the event location falls outside of our local delivery area, additional delivery fees will be discussed and applied as necessary.

Delivery Fees

$90 – Laplace, Slidell Area
$150 – Other locations up to 1 hour away
$200–$225 – Baton Rouge Area (and other locations up to 2 hours away) | Minimum Rental Order: $700
$325–$350 – Lafayette Area (and other locations up to 3 hours away) | Minimum Rental Order: $1,500

DELIVERY TIME WINDOW
To ensure efficient routing and minimize delays, all deliveries are scheduled within a 2-hour delivery window.

For example, if you request a 9:00 AM delivery time on your booking form, your delivery may arrive anytime between 9:00 AM and 11:00 AM. We make every effort to deliver within the requested window, but arrival times may vary due to traffic, weather, venue access, or prior deliveries.

PICKUP TIME
Standard pickups are completed no later than 12:00 AM (midnight) on the day of your event.

If your event extends beyond midnight or you require a next-day pickup, an additional $175 overnight pickup fee will apply. In this case, our team will return to pick up the rental items the following morning at a scheduled time.

HOTELS, CONVENTION CENTERS & UPPER-LEVEL DELIVERY

Deliveries and pickups to hotels, convention centers, or any venue requiring our team to transport rental items beyond the ground (1st) floor are subject to an additional $250 handling fee.

This fee applies to locations requiring the use of elevators, stairs, ramps, extended walking distances, loading docks, or any additional labor beyond a standard ground-level (1st floor) delivery.

The $250 handling fee is charged per event and helps cover the additional time, labor, and equipment required to safely deliver and retrieve your rental items.

Clients are responsible for informing Lux Event Rentals of any upper-level delivery requirements, venue restrictions, loading dock procedures, parking limitations, or other special access requirements before the event date. Failure to disclose these conditions may result in additional charges, delivery delays, or the inability to complete delivery as scheduled.